Frequently Asked Questions

Orders are processed within 1–2 business days Monday through Friday after payment confirmation.

Orders over $199 USD qualify for free shipping.

Orders below $199 USD have a standard shipping fee of $25.

We partner with India Post and applicable delivery partners to provide reliable delivery.

Once your order has been shipped, you will receive an email confirmation containing available tracking information.

If your package is lost or arrives damaged, please contact us within 7 days of delivery.

Include your order number and clear photos when reporting damaged products or packaging.

We currently accept:

All payments must be successfully authorized before orders are processed.

Yes. Transactions are processed through SSL-encrypted and PCI-compliant payment gateways.

All prices are displayed in USD ($).

Prices include applicable taxes where required by law. Final totals are displayed during checkout before payment confirmation.

We offer a 30-day return policy from the date of delivery.

Eligible returned products should be unused, undamaged and in their original packaging.

Contact our support team with your order number and reason for return.

After approval, we will provide the applicable return instructions and return address or label.

For change-of-mind returns, customers are responsible for return shipping costs.

For defective or incorrect products, applicable return shipping costs are covered by us.

Due to the nature of skincare products, opened or used products are not accepted for return unless they are defective.

Refunds are processed within up to 10 business days after approval.

You will receive confirmation when your refund has been processed.

Yes. Exchanges are accepted for eligible unused products in their original packaging.

Contact us as soon as possible. After review, we will arrange an appropriate replacement or refund.

Contact us within 48 hours of delivery and provide photos showing the issue.

After review, an eligible replacement or refund may be provided.

You may cancel an order for a full refund if it has not yet been shipped.

GetCareVia does not sell customer personal information for monetary gain.

Certain data sharing for analytics, advertising or business operations may be considered “sharing” under some privacy laws.

Contact our support team using the subject line:

Include your full name, the email address used on our website and a description of your request.

Full payment card details are not stored by GetCareVia.

Where applicable, you may request access, correction or deletion of your personal information by contacting our support team, subject to applicable legal and record-retention requirements.

Results may vary depending on individual skin types, conditions and usage. We do not guarantee specific outcomes.

Yes. We recommend performing a 24-hour patch test before using a new skincare product.

Yes. GetCareVia operates under Care Formulation Labs Private Limited.