Your Privacy, Clearly Explained
This Privacy Policy explains how GetCarevia collects, uses, protects and manages information when you browse our website, create an account, place an order or contact our customer support team.
Your Information Matters
We use reasonable safeguards and responsible data-handling practices to protect the information entrusted to us.
Information needed to operate our store and provide requested services.
Information may be used for orders, support and website operations.
Reasonable measures help protect information from unauthorized access.
Applicable privacy requests can be submitted to our support team.
This policy describes how GetCarevia, operated by Care Formulation Labs Private Limited, handles personal information in connection with our online store, customer accounts, orders and support services.
Information We Collect
The information we receive depends on how you interact with GetCarevia. Some information is provided directly by you, while certain technical information may be collected automatically when you use our website.
Personal Information
- Full name
- Email address
- Phone number
- Shipping address
- Billing address
- Account information
- Order and transaction details
- Customer support communications
Technical & Usage Data
- IP address
- Browser type and version
- Device type
- Operating system
- Pages viewed
- Website interaction information
- Referring website or URL
- General geographic information
Payment information may be submitted through third-party payment providers. GetCarevia does not store complete payment card details on its own systems.
How We Use Your Information
We use information for legitimate operational purposes connected with providing and improving the GetCarevia shopping experience.
Process, confirm, fulfill and track customer orders.
Respond to questions, requests and order-related concerns.
Send confirmations, shipping updates and important account notices.
Maintain and improve website functionality and usability.
Understand website traffic, performance and customer interactions.
Help identify suspicious activity, fraud and unauthorized transactions.
Send promotional communications where you have opted in or where permitted.
Maintain records and meet applicable legal and regulatory obligations.
Orders & Delivery
When you place an order, we use relevant customer and order information to process the purchase, arrange fulfillment, provide shipping updates and support delivery.
Monday through Friday.
Timing may vary by destination.
Processing and transit combined.
Delivery estimates are provided for general guidance. Customs processing, carrier delays, public holidays, weather or other circumstances outside our reasonable control may affect delivery time.
Payment Information
Complete payment card details are not stored by GetCarevia.
Online payments may be handled through third-party payment service providers. Those providers process payment information according to their own security standards, terms and privacy practices.
We may retain limited transaction records such as order value, payment status, transaction reference and other information reasonably required for order administration, accounting, dispute handling, fraud prevention and legal compliance.
How We Protect Your Information
We use reasonable administrative, technical and organizational measures designed to reduce the risk of unauthorized access, misuse, alteration, disclosure or loss of personal information.
Helps protect information while it is transmitted through the website.
Payment transactions may be handled through specialized payment providers.
Personal information is intended to be accessible only where reasonably required.
Systems and activities may be monitored to identify security concerns.
No website, electronic storage system or internet transmission method can be guaranteed to be completely secure.
Data Retention
Personal information is retained for as long as reasonably necessary for the purpose for which it was collected and for legitimate business or legal requirements.
Complete and administer customer orders.
Provide customer service and resolve disputes.
Maintain appropriate transaction and business records.
Help detect and prevent fraudulent activity.
Meet applicable tax, accounting and legal requirements.
When information is no longer reasonably required, it may be deleted, anonymized or otherwise handled in accordance with applicable requirements and our retention practices.
Sharing Your Information
Information may be shared with service providers when reasonably necessary for them to perform services connected with operating GetCarevia.
Information may also be disclosed where reasonably necessary to comply with applicable law, legal process or governmental requirements, or to protect our rights, customers, business or services.
International Data Transfers
GetCarevia operates from India and may use payment, technology, logistics and other service providers operating in different countries. As a result, information may be processed or stored in another jurisdiction.
Where required by applicable law, reasonable measures are taken to support appropriate protection for personal information transferred internationally.
Your Privacy Rights
Depending on your location and the laws that apply, you may have certain rights relating to personal information about you.
Ask about personal information we hold about you where applicable.
Request correction of inaccurate or incomplete information.
Request deletion of eligible personal information where applicable.
Withdraw consent where processing relies on consent and withdrawal is available.
Opt out of promotional communications from GetCarevia.
Additional rights may apply depending on applicable privacy law.
We may request reasonable information to verify your identity before completing certain privacy-related requests.
Marketing Communications
Where you have opted in, or where otherwise permitted by applicable law, GetCarevia may send information about products, promotions, offers or store updates.
Marketing communications may be sent based on applicable preferences.
You may use an available unsubscribe option or contact our support team.
Opting out of marketing does not prevent us from sending necessary non-promotional messages relating to orders, transactions, account security or customer-service requests.
Cookies & Similar Technologies
Cookies and similar technologies may be used to support website functionality, remember preferences and help us understand how the website is used.
Most browsers provide controls for managing or disabling cookies. Blocking certain cookies may affect some website features or functionality.
Children's Privacy
We do not knowingly collect personal information from children in violation of applicable law. If we become aware that information from a child has been collected improperly, reasonable steps may be taken to delete it where required.
A parent or guardian who believes a child has improperly provided personal information may contact us at support@getcarevia.com .
Third-Party Links
GetCarevia may contain links to websites, services or platforms operated by third parties. Those external services operate independently from us.
GetCarevia and Care Formulation Labs Private Limited are not responsible for the privacy practices, security or content of independent third-party websites. We encourage you to review the privacy information provided by those services before submitting personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology or applicable requirements.
Updated versions will be posted on this page and the effective date will be revised where appropriate. We encourage customers to review this page periodically.
Responsible Data Handling
We collect information that supports shopping, orders and customer service.
Complete card details are handled through payment providers rather than stored by us.
We do not sell or rent customer personal information.
Contact Information
Questions about this Privacy Policy or how your information is handled? Contact the GetCarevia support team.