Return & Refund Policy
This policy sets out when a GetCarevia order may qualify for a return, exchange, cancellation or refund, and explains the steps customers should follow.
Shop With Confidence
Qualifying products can be submitted for return within 30 days after delivery, provided the requirements below are met.
Send us your order number together with the reason for your request.
Our support team will review the request and provide return directions if approved.
Send the approved item only to the return location provided by our team.
Once approved, a refund may require up to 10 business days to be processed.
These terms apply to eligible purchases placed directly through the GetCarevia online store.
Return Window
Return eligible products within 30 days of delivery.
Customers in the United States may cancel and return eligible products within 30 days of receiving their order.
Returns Overview
Return Instructions
Please obtain return authorization before shipping any product back. Following the steps below helps us identify the order and handle the request correctly.
Request Authorization
Contact customer support before sending the item. Your request should include:
Wait for Approval
After the request is reviewed, you will receive the appropriate return information.
Do Not Send Without Approval
Items sent without prior approval may not be accepted and can delay or prevent refund processing.
Return Address
Approved returns are routed through our designated return-handling process so they can be identified, tracked and reviewed correctly.
Depending on the product type, supplier or fulfillment origin, a return may instead be directed to an assigned logistics return facility.
The exact return address and instructions will always be provided after return approval.
Customers will never be asked to return products to an undisclosed or unverified third party.
Return locations are intended to be authorized, trackable and verified.
Do not send returns without prior authorization. Unauthorized returns may result in processing delays or refund ineligibility.
Packaging & Shipping
Use the original packaging whenever possible.
Include applicable tags, labels and accessories.
Attach the provided return authorization details.
Securely package the product before shipping.
Return Shipping Costs
| Reason for Return | Who Pays | Outcome |
|---|---|---|
| Change of Mind | Customer | Refund after approval |
| Defective Item | Company | Replacement or refund |
| Incorrect Item | Company | Replacement or refund |
Return Conditions
Change of Mind
- Item must be unused
- Item must be undamaged
- Original packaging must be intact
Defective or Damaged
- Report within 7 Days of delivery
- Photos of damage are required
- Replacement or refund after review
Incorrect Product
- Contact support immediately
- Replacement or full refund may be provided
Item Not Delivered
- Courier investigation will be initiated
- Refund issued if the shipment is confirmed lost
Order Cancellation
Orders may be cancelled for a full refund if they have not yet been shipped.
Non-Returnable Items
Certain products cannot be returned for hygiene and safety reasons. Products subject to these restrictions are clearly identified on their respective product pages.
Refund Conditions
Standard refunds are issued when the returned product meets the applicable eligibility requirements.
Product has not been used.
Product remains undamaged.
Original packaging is retained.
Refunds may also be issued for eligible defective items or incorrect deliveries.
Refund Processing
Returned product is inspected after arrival.
Eligibility is reviewed and verified.
Approved refund is processed.
Refund is returned to the original PayPal payment method.
GetCarevia currently accepts payments only through PayPal. Approved refunds are therefore returned through PayPal to the original PayPal payment used for the order. PayPal may require additional time to display the credit after we process it.
A confirmation email is sent after the refund has been processed.
Exchanges
Exchanges are accepted when the applicable product is unused and remains in its original packaging.
Return Label
Return instructions and a return label, where applicable, are provided only after the return request has been reviewed and approved.
Shipping Information
Estimated delivery periods can change due to customs clearance, carrier operations, public holidays, weather or other events outside our reasonable control.
Legal Rights
Nothing in this policy is intended to limit consumer rights that cannot lawfully be excluded under applicable law.
Before Sending Any Return
Our registered business address is for correspondence only.
Returns are processed through authorized facilities or logistics partners.
Do not send a return until written return instructions have been provided.
Contact Information
Need help with a return, refund, exchange or cancellation? Contact our support team before sending an item.