SHIPPING & DELIVERY

Shipping Policy

This Shipping Policy explains how GetCarevia processes, dispatches and delivers orders to customers in the United States.

✓
EFFECTIVE DATE May 2026
STANDARD DELIVERY 16–20 Business Days
PROCESSING 1–2 Days
TRANSIT 15–18 Days
DESTINATION United States
SHIP FROM India
01
ORDER RECEIVED Payment Confirmed

Your order enters processing after successful payment confirmation.

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02
PROCESSING 1–2 Business Days

Orders are prepared Monday through Friday.

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03
IN TRANSIT 15–18 Business Days

International transit from India to the United States.

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04
DELIVERY 16–20 Business Days

Estimated total time from processing through delivery.

01
BEFORE DISPATCH

Order Processing

Once payment is confirmed, your order enters our fulfillment process. Orders are normally prepared during regular business days before being handed to the shipping carrier.

PT
PROCESSING TIME 1–2 Business Days

Monday through Friday after payment confirmation.

CT
ORDER CUT-OFF 2:00 PM IST

Orders received after 2:00 PM (IST / GMT+5:30) are processed on the next business day.

WE
WEEKENDS & HOLIDAYS No Processing

Orders are not processed on weekends or public holidays.

TR
TRACKING ACTIVATION 24–48 Hours

Tracking information may require 24–48 hours after dispatch to become active.

i

A shipping confirmation email is sent once your order has been dispatched.

02
DESTINATION

Shipping Coverage

US
CURRENT COVERAGE United States Only

We currently ship orders only to customers located in the United States.

03
FULFILLMENT LOCATION

Shipping Origin

IN
ORDER ORIGIN India

Orders are shipped through our international fulfillment facilities located in India.

04
SHIPPING SERVICE

Shipping Options & Delivery Times

The following timeline applies to our standard shipping service for orders delivered to the United States.

Shipping MethodProcessingTransitTotal DeliveryCost
Standard Shipping 1–2 Business Days 15–18 Business Days 16–20 Business Days $25 USD Free on orders of $199 USD or more
Standard Shipping
Processing 1–2 Business Days
Transit 15–18 Business Days
Total Delivery 16–20 Business Days
Shipping Cost $25 USD
Free shipping on orders of 9 USD or more
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PLEASE NOTE Important Delivery Notes
01

Delivery times are estimates and are not guaranteed.

02

Customs clearance, weather conditions or courier issues may cause delays.

03

Incorrect or incomplete shipping information may delay delivery.

05
SHIPMENT STATUS

Order Tracking

01
Order Dispatched

A tracking number is provided after your order has been dispatched.

02
Tracking Activated

Carrier tracking updates may take up to 48 hours to appear.

06
LATE DELIVERY

Delivery Delays

30 DAYS
ORDER NOT RECEIVED?

Contact us if your shipment has not arrived within 30 days of dispatch.

Our customer support team can help review available shipment and tracking information.

Contact Support →
07
DELIVERY ISSUE

Lost or Damaged Items

If an order arrives damaged or you experience an eligible delivery issue, please report it within 7 days of delivery.

PLEASE PROVIDE
✓ Order number
✓ Photos, where applicable
POSSIBLE RESOLUTION
Replacement Refund Store Credit
08
LOGISTICS

Shipping Carrier

We use international logistics partners and postal services, including India Post and partner carriers, to deliver orders to customers in the United States.

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Carrier selection may vary depending on the shipment, destination and available logistics service.

09
BEFORE YOU ORDER

Important Shipping Notice

By placing an order with GetCarevia, you acknowledge the following:

✓ International Shipment

Your order is shipped internationally from India.

✓ Delivery Estimate

Delivery may take approximately 16–20 business days.

SHIPPING SUPPORT

Contact Information

If you have questions about shipping, tracking or delivery, contact our customer support team.

Contact Us →
WEBSITE NAME GetCareVia
BUSINESS NAME Care Formulation Labs Private Limited
REGISTRATION NUMBER DL06D0003637 (Udyog Aadhaar)
REGISTERED ADDRESS E-673, 1st Floor, DSIIDC Industrial Area, Narela, North West Delhi, Delhi – 110040, India.
CUSTOMER SERVICE Opening Hours
MONDAY – FRIDAY 9:00 AM – 6:00 PM
SATURDAY – SUNDAY Closed
TIME ZONE GMT+5:30 IST
RESPONSE TIME Within One Business Day